Shipping Policy

  • How much does shipping cost?

Free Shipping For All Products .

  • How Long Does Delivery Take?

Usually takes between 3 to 10 Business Days, depending on the location.

  • Where do we ship to?

United States (excludes Hawaii, Alaska & other outlying territories), Canada, United Kingdom, Germany.

  • When will tracking be available?

We update tracking information as soon as we have it, usually within 2 days.

  • Hong long does it take to process orders?

Orders are processed within 24 hours on weekdays, and 48 hours on weekends and holidays.

  • How will the delivery be shipped?

We ship and track your orders directly from our own warehouse so you can avoid having Amazon Logistics handle your package. If your order contains more than 1 item, the deliveries may arrive in separate packages.

  • Will I be charged for customs duty?

No, all of our products are shipped from the United States. You will not be charged for customs duty.

Refund Policy

Thank You for Choosing SHINETONE

A huge thank you to each and every one of you for choosing SHINETONE products. We hope you are thrilled with your purchase, but if you are not entirely satisfied, please send us an email at sales@shine-tone.com with your order information for further assistance.

Contact Us

Email: sales@shine-tone.com

Order Cancellation

If your order hasn't been shipped out and you wish to cancel it, please contact our support team to help you cancel it. Typically, refunds will be returned to your original account within 48 hours after we have canceled the order. Please note that we cannot cancel an order once it has been shipped.

Return Policy

All purchases made on our official website are eligible for a 30-day return policy after delivery. Returns will be closed if the order exceeds 30 days, but we offer a 1-year warranty for the product.

Notices:

To process your return, we require a receipt or proof of purchase. The item must be unused and in its original packaging with all original contents undamaged. If there is no quality issue with the product, the customer is responsible for paying the return shipping fee.

Return Shipping (if applicable)

We recommend using a trackable shipping service or purchasing shipping insurance when returning your item. We cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Upon receiving and inspecting your returned item, we will send you an email notifying you that we have received it. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at sales@shine-tone.com.

Warranty Policy

Shinetone One-Year Limited Warranty Policy

Welcome to Shinetone's One-Year Limited Warranty Policy, applicable to all devices and accessories manufactured by SHINETONE. This policy covers products purchased either directly from SHINETONE or one of our authorized retailers or resellers.

Our headquarters are located in the CHINA, but we are thrilled to serve our International Friends in various jurisdictions worldwide. Rest assured that nothing in these policies affects your legal rights under the laws applicable in your country or jurisdiction. We've highlighted any special terms for our International Friends throughout these policies and in other agreements for our platform.

One-Year Limited Warranty Policy Overview

SHINETONE provides a one (1) year limited warranty ("Warranty") on all SHINETONE products. This Warranty is valid and enforceable only if you purchased a new product from us or one of our authorized retailers or resellers in a jurisdiction in which we sell products, and the product was originally sold to you in its sealed packaging. Please read the terms of this Warranty before using any SHINETONE product.

Warranty Coverage

This Warranty serves as your exclusive remedy for defective workmanship or materials in your SHINETONE product. SHINETONE warrants that the hardware will be free from manufacturing defects and will function substantially in accordance with our technical specifications or documentation ("Warranted Functionality") for a period of one (1) year from the date your product was delivered or picked up by you (the "Warranty Period").

How to Initiate a Warranty Claim

  1. Contact Customer Care: Visit our contact us page, where you can fill out a warranty claim form. Please have your order numberproduct serial number, and proof of purchase ready.
  2. Backup and Reset your Product: Before shipping your product back to us for a warranty claim, remove any peripheral items that may be connected to your product.
  3. Prepare your Product for Shipment: Pack your product in the shipping materials (e.g., shipping box or shipping label) we provide you with for returning your product to us. Once we receive your product, we'll determine if it has a defect or malfunction covered by our Warranty.
  4. Warranty Service: If your product is confirmed to have a defect or malfunction covered by our Warranty, we'll either replace, repair, or refund it (at our discretion). We may use new, refurbished, or remanufactured hardware and materials for replacements or repairs. The replacement or repaired product will be covered by the original Warranty Period or for 30 days after it's delivered to you, whichever is later.

Please note that this Warranty is non-transferable and only applies to you as the end-user of your SHINETONE product.

What's Not Covered by the Warranty

This Warranty does not cover (and SHINETONE is not responsible for):

  • Excluded Products: Resold products, products purchased outside our selling jurisdictions, products not purchased directly from us or one of our authorized retailers or resellers, hardware or accessories not manufactured by SHINETONE(even if bundled or sold with SHINETONE hardware).
  • Misuse of Products: Damage or loss due to accidents, theft, improper storage, misuse, abuse, mishandling, neglect, unauthorized modifications, exposure to water or extreme conditions, use with unsuitable products, inadequate ventilation, use by children under 14, security circumventionreverse engineering, viruses, unauthorized repairs, or non-compliance with our recommendations.
  • Wear and Tear: Damage resulting from normal wear and tear or the normal depletion of parts (e.g., batteries) unless caused by defective workmanship or materials in the hardware of your SHINETONE product.
  • Voided Warranty: If you circumvent security mechanisms, resell your product, remove the serial number or legal notices, or violate any laws or agreements with us, your Warranty will be void.

Disclaimer and Limited Liability

To the maximum extent permitted by applicable law, this limited warranty is the only express warranty provided for SHINETONE products, and the stated remedy is your sole and exclusive remedy. SHINETONE expressly disclaims all other warranties and conditions of any kind, including express, implied, or statutory.

SHINETONE's total liability in connection with the products or this Warranty will not exceed the amount you actually paid for the products. Some jurisdictions may have additional legal rights that are not affected by these limitations.

Please note that any customer support we choose to provide is "as-is" and without warranty of any kind.

General Terms

No employees or representatives of SHINETONE(or its affiliates or any third party) are authorized to modify this Warranty. If any term of this Warranty is held to be unenforceable, the remaining terms will remain in full force and effect. This Warranty is not insurance and does not cover any perils (e.g., fire, theft, or loss). At this time, we do not offer insurance. If you purchase separate insurance for your SHINETONE product from a third-party insurer, please coordinate reimbursement directly with the insurance provider.

Privacy Policy

Introduction
This privacy policy (“Policy”) describes how SHINETONE (“Company,” “we,” and “our”) processes, collects, uses and shares personal data when using this website https://www.shine-tone.com (the “Website”). Please read the following information carefully to understand our practices regarding your personal data and how we will process data.

Purposes of Processing
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the website. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our website.

Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us. This includes:

the personal data you provide when you register to use our website, including your name, postal addressemail address, telephone number, username, password and demographic information (such as your gender);
the personal data that may be contained in any video, comment or other submission you upload or post to the website;
the personal data you provide in connection with our rewards program and other promotions we run on the website;
the personal data you provide when you report a problem with our website or when we provide you with customer support;
the personal data you provide when you make a purchase thorough our website; and
the personal data you provide when you correspond with us by phone, email or otherwise.

Information from Social Networking Websites.
Our website includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our website, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

Information Automatically Collected.
We automatically log information about you and your computer or mobile device when you access our website. For example, when visiting our website, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our website, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our website. We collect this information about you using cookies.

Automated Decision Making and Profiling.
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

Cookies
What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our website, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies we use
Our website uses the following types of cookies for the purposes set out below:

Term of service

OVERVIEW
This website is operated by SHINETONE. Throughout the site, the terms “we”, “us” and “our” refer to SHINETONE. SHINETONE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall RiotKBD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless RiotKBD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@shine-tone.com.